Return Policy

RAD Designs Return Policy

Last Updated: 24-01-16

At RAD Designs, we are committed to providing high-quality shifter and race car parts. If you need to return a product, please review our return policy below for guidance on the return process.

1. Returns for Manufacturer Defects

We offer a warranty for our products against manufacturer defects. If you receive a product that you believe is defective, please follow these steps:

• Contact our customer support team within [number of days] days of receiving the product at [customer support email or phone number].
• Provide your order number, a detailed description of the defect, and any relevant photos or documentation.
• Our customer support team will guide you through the warranty claim process, which may include returning the defective product for inspection.
• If the defect is confirmed to be a manufacturer's fault, we will replace the product or offer a refund, at our discretion, without charging a restocking fee.

2. Returns for Reasons Other Than Manufacturer Defects

If you wish to return a product for reasons other than manufacturer defects (e.g., ordering the wrong part, changing your mind), please follow these guidelines:

• Contact our customer support team within 15 days of receiving the product at support@radesignsproducts.com to initiate the return process.
• Returned products must be in new, unused condition, and in their original packaging with all accessories and documentation.
• RAD Designs reserves the right to charge a restocking fee of 10% of the product's purchase price for returns not covered under our manufacturer's warranty.
• Shipping fees for returning the product will be the responsibility of the customer, unless otherwise arranged with RAD Designs.
• Upon receiving and inspecting the returned product, we will process the refund or exchange, minus any applicable restocking fees.

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team at support@radesignsproducts.com to request a Return Merchandise Authorization (RMA) number.
• Clearly mark the RMA number on the outside of the return package.
• Ship the product to the address provided by our customer support team.
• We recommend using a trackable shipping method for your return.
• Once the return is received and inspected, we will process the refund or exchange within [15] days.

4. Contact Us

If you have any questions or need assistance with the return process, please contact our customer support team at support@radesignsproducts.com.